Refund / Policy
In unlikely event that you received wrong, defective or damaged merchandise, please contact or customer service department by completing the CUSTOMER CONTACT FORM as soon as possible to determine the best method for replacement of your product.
For Product Damaged during shipping: You must immediately notify the carrier to record the damage. In many cases you may need to retain the original box for their inspection.
Returns: Please complete the CUSTOMER CONTACT FORM to request a return authorization. Note: Returns will not be accepted without authorization. No refunds will be issued after 30 days of invoice date. A 20% restocking fee may apply for unopened merchandise. Opened merchandise will be credited at 50% of the purchase price. Freight charges are excluded from refunds. *Please note: Due to health and hygiene issues, the following items may not be returned or exchanged: Black Seed Oil, Black Seed body care ie. shampoo, skin cream, etc.
We attempt to describe products as accurately as possible. However, we do not warrant our product descriptions or other content of this site to be accurate, complete, reliable, current, or error-free. If you believe that a product offered by us is not as described, your sole remedy is to return it.
THIS SITE IS OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
The law requires that we make the following statement:
The products, information and the claims made and provided about specific products on or through this site have not been evaluated by the United States Food and Drug Administration or Health Canada and are not approved to diagnose, treat, cure or prevent disease.
The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment.
You should consult with a healthcare professional before starting any diet, exercise or supplementation program.
YOU AGREE TO REVIEW ALL INSTRUCTIONS INCLUDED WITH ANY PRODUCT YOU PURCHASE FROM US BEFORE USING IT.